CUSTOMER SATISFACTION (RAIL IN GERMANY) Customer satisfaction DB Long-Distance (SI) Target: >80 2024 >81 2020 80.2 2019 76.5 2018 77.1 2017 77.2 2016 76.7 Customer satisfaction DB Regional (SI) Target: >75 2024 >74 2020 69.0 2019 66.1 2018 66.3 2017 68.1 2016 68.6 Customer satisfaction DB Cargo (Germany) 1) (SI) Target: >70 2024 >69
At DB Reisezentrum you receive the complete range of services for your journey with Deutsche Bahn. To service area. Deutsch English. Business customers;
Yes, people do pay for trains in Germany. The country has an extensive and efficient railway system known as Deutsche Bahn (DB), which operates both regional and long-distance trains. Passengers are required to purchase tickets before boarding the train and are expected to have a valid ticket for the entire duration of their journey.
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At DB Reisezentrum (travel centre) you will receive the following services with personal consultation: Tickets and reservations up to shortly before departure, season tickets and DB monthly season tickets on subscription as well as DB BahnCard related offers. Furthermore, national and international timetable and fare information is available in
I bought return tickets from munich to oberndorf in tirol austria but the 1st train on the return journey was delayed indefnitely so we got a taxi to second train € A 4 hour journey ended up into a 7hour nightmare. Atleast the driver should try to compensate for the delay by driving fast. They are always sleepy anyways, but always punctual to go on strike for lamest of demands. Think from a travelers perspective. You are causing more pain in the name of service.
DB Information is the central point of contact for information about your rail journey Monday to Sunday Mon – Sun , incl. public holidays 00:00 – 24:00 From 0 to 24 incl. public holidays
Deutsche Bahn have sent me an email saying “Due to a timetable change, your journey from Berlin Hbf to Amsterdam Centraal on 12 June 2023 cannot be carried out as described. Please use the button "Find an alternative connection" to get your next possible connections. You can now use your ticket for other trains of Deutsche Bahn. GvnOyC.
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    • deutsche bahn customer service email